Disclaimer policy

The information contained in this website (www.omnex.in) is for general information purposes only. The information is provided by Omnex India and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Omnex India Pvt Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Omnex India takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Cancellation & Refund Policy

Omnex India Pvt Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations and refund will be considered only if the request is made within 48 hours of placing a registration or order. However, the cancellation request will not be entertained if the registration(s) have been processed and trainer/consultants are scheduled or products are shipped.
  • No cancellations are entertained for those products or services that the Omnex India marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • In case of receipt of damaged or defective training materials or books items etc, please report the same to our Customer Service team. The request will, however, be entertained once the our customer service team has checked and determined the same at their end. This should be reported within 5 days of receipt of the items. For books, VCDs, DVDs, software products, the matter should be reported within 5 days.
  • In case you feel that the product or services received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product or obtaining the service. The Customer Service Team after looking into your complaint will take an appropriate decision.

Refund Policy

To request a refund, simply contact us with your purchase details within thirty (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.

Shipping & Delivery Policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Omnex India is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). Omnex India is in no way responsible for any damage to the order while in transit to the buyer. Payments Omnex India is proud to use EBS payment gateway for fast, easy and efficient secure payments. All major credit cards are accepted.

BO Clause

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.